Making a Claim, Aquaforth

Last updated July 2026

Step by step

Document it. Take clear photos (overview + close-up) of the issue, the boat's hull number, and, for delivery issues, the crate and delivery note. Note the date of discovery.

Send it to us. Claims must be submitted by e-mail or by post, no other channel (WhatsApp, phone or social media) is accepted for a formal claim. E-mail info@aquaforth.com, or write to Aquaforth Nautical Trade & Solutions Corporation Ltd, 124 City Road, London EC1V 2NX, United Kingdom, with your order number, a short description and the photos. You receive an acknowledgement with a claim reference within one working day.

Assessment. We review the claim with the manufacturer, and for transport damage, with the carrier and insurer. We may ask for additional photos or a short video; you never have to negotiate with the factory or carrier yourself.

Resolution. Depending on the case: repair, replacement parts (shipped to you with fitting instructions or a local workshop arrangement), or the remedy provided by the manufacturer's warranty conditions. We keep you informed at every stage until the claim is closed.

Deadlines that matter

Visible damage or shortage, must be inspected and recorded at the moment of receipt or pickup, on the carrier's or delivery provider's documents, before you sign a clean receipt. Once the boat has been received or collected and a clean receipt signed, no claim for visible damage or shortage can be accepted (see clause 30 of the Terms). Take dated photos and notify us the same day.
Warranty defects, report as soon as discovered, within the three-year manufacturer warranty (see Warranty). Continued use of a boat with a known defect can worsen damage and affect cover.

Scope of our responsibility. Aquaforth is responsible for the administration and coordination of your purchase, import and registration. Our liability is limited as set out in clauses 11–14 of the General Terms: we are not liable for damage occurring after the transfer of risk, for indirect or consequential loss, or for use of the boat contrary to the regulations of your country. That said, whatever the cause, our support does not stop: replacement parts are easy to order and we help you pursue carriers and insurers where they are liable.